Shipping Fees & Policies
Shipping fees are calculated after your order is packaged in our factory, based on different criteria such as weight, size, insurance, destination, price and shipping method. Please call us with any special shipping requests or requests for shipping quotes. Due to price fluctuations Sutton Concepts LLC can not always offer price protection on shipped products. If you are not sure which shipping option to select. Please call us to discuss your options.
Sutton Concepts LLC will always make every attempt possible to deliver product (s) ordered on time. Sutton Concepts LLC is not responsible for any delays that may be caused by affiliated shipping carriers. Sutton Concepts LLC bears no responsibility for delays as a result of: Weather storms, Employee Strikes or any other complications Caused on behalf of our affiliated shipping carriers. Please note that the selected shipping method is only guaranteed from the date of shipment.
Return Policy & Procedures
All returns are subject to a minimum restocking fee. Refer to Terms & Conditions link for complete details. Returns are processed in the order in which they are received. Return processing may take up to 7 business days from the time your return is received. If you have a return that needs to be handled in an expeditious manner please contact our customer service department and we will do our best to try and accommodate you.
Returns that require a refund may take an additional 5-7 business days before a credit is applied. All returns must include all merchandise or services sold under the same order number and invoice. Please understand these orders are often sold as kit/ packages and we can not resell those items independently. We will therefore not accept partial order returns, regardless of the reason for return, unless specifically authorized by us in writing.
If you have any further questions regarding the content of these shipping and returns policies please contact us directly.